Your Gateway to Support and Information. Find answers to common questions about trading with CentFX.
Account
After completing your registration, if you need to change your name, email support@centfx.com with valid documentation. The support team will verify and update your name, then notify you by email.
It is not possible to change your registered email address. You can apply for a new account using a different email address.
Email support@centfx.com with proof of residence (utility bill or bank statement) showing your new address. The document must be in your name, issued within the last six months, and clearly display your full name and address.
There is no expiration period for a demo account. You can use it for as long as you wish.
The MetaTrader 5 master password gives full access to your trading account. The investor (read-only) password allows you to view trades but not place or modify them.
Log in to MT5 and go to Tools > Options > Server tab > Change Password.
You can change either the Master or Investor password.
Alternatively, log in to the Client Portal, go to Trading Accounts > Account Summary, and click the lock icon to reset your password.
Log in to your Client Portal, go to My Profile, select Change Password, enter your current password, set a new password, and submit.
Alternatively, use the “Forgot your password” option on the login page and follow the reset link sent to your email.
Proof of Identity (Passport, Driving License, or Government-issued Photo ID – both sides).
Proof of Address (Bank/Credit Card Statement, Utility Bill, or Government tax document).
Documents must show full name and address, be recent (POA within 3 months), and be uploaded in .jpeg, .jpg, or .png format (max 16MB).
Log in to the Client Portal, go to Trading Accounts, and select “Open New Trading Account.”
If you’ve reached the maximum allowed accounts, email support@centfx.com with your request and reason.
Yes, a swap-free account type is available. Please refer to the account types page for more information.
No, CentFx does not accept US clients.
CentFx offers three different types of accounts.
Once your documents are uploaded and verified, login details will be sent via email. Processing time depends on document quality.
Open a demo account through the MT5 trading platform to practice trading in a risk-free environment.
Clear the app data from your phone settings, restart your phone, and try again.
If it still doesn’t work, email your details to support@centfx.com and the support team will assist you.
Email your registered name, email, or mobile number to support@centfx.com and request a Google Authenticator reset. The technical team will reset it.
Log in to your account, go to Profile/Compliance section, upload your POI and POA documents, and submit them for verification. You will be notified once approved.
Third-party transfers are accepted only if both you and your client provide email confirmation from registered email addresses. The consent must be sent to support@centfx.com.
