Your Gateway to Support and Information. Find answers to common questions about trading with CentFX.
General Info - CentFX
Yes, the one click trading option is available for use on the MetaTrader 5 PC and Mobile trading platform.
You can hold a position open for as long as your balance allows you to do so, as all open trades are Good 'Til Canceled. Please note that if you hold a position open overnight, you will be charged swap/roll-over.
The forex market closed on Friday at 5:00 pm ET.
No , This service is not available .
No , This service is not available .
If you did not have sufficient free margin to execute the transaction at the moment the order was triggered, your pending order is canceled. The pending order may also cancel if the deal is not filled and the order has an applicable expiration date.
A swap free account is an account in which the trader is not being charged, or paid swap/rollover fees. Such an account is based on Islamic law (Shariah), which prohibits the collection and payment of interest by the account holder.
Applying trailing stop, take profit, and stop loss strategies. Utilising features that restrict losses and increase profits. Test trading conditions using a demo account. Experiment with leverage levels carefully. Select suitable trading volume according to your risk tolerance.
The 1 Day candlestick closes at midnight server time.
Trading leveraged products like Forex and CFDs carries a high risk of loss and you may lose all your invested funds. Only trade with money you can afford to lose.
Trade volumes start from 0.01 lot (1,000 units) with increments of 0.01 lots. Gold and Silver minimum lot size is 0.01 lots.
Flexible leverage from 1:1 up to 1:300 on Forex. Gold and Silver leverage is fixed at 1:100.
Swap/rollover depends on interest rate differences between currencies. It may result in either a credit or debit when positions are held overnight.
Margin Call occurs at 100%. Stop Out occurs at 50%, where positions begin closing starting from the least profitable.
Slippage may occur during news releases or high volatility. It can be either positive or negative.
High-Frequency Trading (HFT), arbitrage, or scalping under 180 seconds is not allowed. Scalping trades lasting longer than 180 seconds are permitted.
An FX quote shows the value of one currency against another. For example, EUR/USD = 2.0311 means 1 EUR equals 2.0311 USD.
No. Spreads are variable and change according to market conditions.
Spreads depend on liquidity providers and market conditions. During high volatility such as news events, spreads may widen.
Hedging is allowed. However, equity must meet margin requirements to maintain positions. Stop Outs can still occur in fully hedged accounts.
Yes. Swap rates may change depending on interest rates and liquidity providers. Swaps are calculated daily, with triple swaps applied mid-week.
Yes. Submit a request to support@centfx.com. All open positions must be closed when reducing leverage. Approval may take up to one full day.
Trading is available in CFDs, up to 30 currency pairs, Spot Silver, and Gold. Instrument availability may change.
Customer Support is available Monday to Friday, 24 hours via Live Chat or email.
No , This service is not available .
No , This service is not available .
No , This service is not available .
No , This service is not available .
No , This service is not available .
No , This service is not available .
Take Profit/Stop Loss for Sell positions execute at the Ask price. Charts display Bid prices, and the difference between Bid and Ask is the spread.
